1. Before You Order
We ship all across Malaysia. If your location is not within Malaysia, you can send us an email request and we will try our best to find a way to help you. In addition, customers should also consult the customs legislation of your country. Customers are responsible for import duty fees, brokerage fees, taxes, other costs and shipment delays due to customs, if any.
2. Payment Policy
Packages will NOT be sent until the payment has been received. Customers are obliged to pay within three days of placing the order. If payment has not been received on the third day, the transaction will be cancelled.
If you are having issues with the transaction, please do not hesitate to contact us. We will work with you to accommodate your needs.
3. Receiving Your Order
Customers are responsible for your local customs clearance. Customers will need to pay for any customs charges and taxes if applicable.
Once the shipment has arrived, customers should check that the received goods are correct and had been delivered in good condition. We will contact you to confirm it.
The shipping rates for the products we sell are weight-based. Shipping fees for destinations outside Malaysia are subjected to rates provided by our shipping service providers. However, customs import duties, taxes, and charges are NOT included in the item price or shipping cost. For orders shipped outside of Malaysia, you should consult the customs legislation of your country. We do not take responsibility for import duty fees, brokerage fees, taxes, customs charges charges and shipment delays due to customs, if any. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. The prices of items may also be subjected to monthly adjustments due to the fluctuating shipping rates of our shipping providers.
International shipping to destinations in Asia is available. Customers outside Malaysia will receive a separate bill for shipping charges. Customers may wish to send in a request to us, to get an estimate on the shipping charges for your particular destination.
We are able to ship to other destinations that are not on the list. If you would like us to ship to a destination that is not on our list, please contact us and we will advise you further on the product pricing and shipping rates.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items, the quantity of your order, and the shipping destination. Typically, it will take between 2-10 days for your items to arrive. We appreciate your patience while you wait for your items to arrive.
When will I receive my order?
- In Metro areas: 2 - 6 working days (except Saturday, Sunday and holidays)
- In Non-Metro areas: 3 - 10 working days (except Saturday, Sunday and holidays)