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Return and Refund Policy

Return & Refund Policy

At CITYFARM TECHNOLOGIES SDN BHD, we strive to ensure our customers are fully satisfied with our products. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You may return most new, unused items within 14 days of delivery for a full refund or exchange, subject to the terms below:

Eligibility for Return:

  • Item must be unused, in its original packaging, and in the same condition that you received it.

  • Proof of purchase (receipt or invoice) must be provided.

  • Only regular-priced items may be returned; sale or clearance items are non-refundable.

  • Custom-built systems or special order items are not eligible for return unless they are defective.

2. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

Refund Approval:

  • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–14 business days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).

3. Exchanges

We replace items only if they are:

  • Defective or damaged upon arrival.

  • Incorrectly shipped.

If you need to exchange an item, contact us.

4. Non-Returnable Items

The following items are not eligible for return:

  • Nutrient solutions or perishable goods.

  • Sensors and electronic components that have been installed or used.

  • Any item not in its original condition, or damaged due to misuse.

5. Return Shipping

You are responsible for paying your own shipping costs for returning an item, unless:

  • The item arrived damaged or defective.

  • The wrong item was sent.

Please use a trackable shipping service or purchase shipping insurance. We are not responsible for lost or undelivered return items.

6. Warranty Claims

Many of our products come with a manufacturer’s warranty. If your item is defective after the return period, please refer to the warranty terms provided with the product or contact us for assistance with warranty claims.

7. How to Initiate a Return

To initiate a return or exchange, please contact us at:

📞 03-95497746
📧 hello@cityfarm.my

Please include:

  • Order number

  • Item(s) to be returned

  • Reason for return

  • Photos if item is defective or damaged